What does it mean to be a good global employee?

What does it mean to be a good global employee? Presently, as where I am working, we now have shifted from the usual thing the department does to a dynamite blast approach of customer engagement, and the company use this simple framework to answer that question, as its main objective is to bring the company into the position of leading the US financial industry in terms of providing customer service. 

More particular to our department and the current moment are the several changes to our procedures and customer connections criteria. To provide excellent service, every time a customer either explicitly or implicitly voiced out his concern, we should be quick enough to be emphatic and address the needs by offering proactive solutions. In fact to be more sincere about the approach, handling time was taken out from the metrics to provide us opportunity to go extra mile in assisting cardholders. 

Our goal is not simply to participate, but to be a leader in this area. As an initiative, to involve us in a drive, we were provided access to communication tools to communicate broadly, to raise consciousness of the problem we see and to increase awareness of effective solutions. This is why we were asked to determine, as they termed it, "the moon walking bears" in the operation procedure.